J&JMotors Return Policy

At J&J Motors, we strive to ensure complete customer satisfaction with every purchase.However, we reckon that there may be instances where a return or refund is necessary. This comprehensive policy outlines our procedures and conditions for returns and exchanges.

 

Return Eligibility and Timeframes

Standard Returns

  • Regular purchases must be returned within 30 days of delivery
  • Holiday purchases (made November 30th – December 31st) are eligible for return until May 31st of the following year.

Item Condition Requirements

All returned items must:

  • Be in original, unused condition
  • Include original packaging
  • Include all accessories and manuals
  • Show no signs of installation or modification

 

Return Methods

Mail-In Returns

Returns can be processed by mail using either:

  • Provided return shipping label
  • Customer’s chosen shipping method

 

Return Process

  1. Initiation
    • Contact customer service or support team to obtain a Return Merchandise Authorization (RMA) number
    • This step must be completed before proceeding with the return
  2. Packaging Requirements
    • Use original packaging
    • Include all original components
  3. Shipping Guidelines
    • Customer bears shipping costs for non-defective returns
    • Use trackable shipping service
    • Retain shipping receipt for reference
    • J&J Motors covers shipping costs for defective/damaged items
  4. Processing Steps
    • Item inspection upon receipt
    • Verification of return eligibility
    • Processing of refund or exchange
    • Maximum 7 – 14 business days processing time for refund issuance

 

Exceptions and Special Cases

Non-Returnable Items

  • Custom orders
  • Special-order motors
  • Modified or installed items

Warranty Claims

  • Handled separately from standard returns
  • Follow specific warranty terms and conditions

Damaged or Defective Items

  • Contact customer service immediately
  • Eligible for immediate replacement or full refund
  • Special handling procedures apply

 

Contact Information

  • Email: sales@jnjmotorshop.com
  • Phone: +1(915) 944-6092

Policy Updates

J&J Motors reserves the right to modify this return policy at any time. All changes will be communicated to customers through appropriate channels.